Privacy policy

Last Updated: June 30, 2025

Privacy Policy

FlexVibe operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). FlexVibe is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information:

  • Contact details (name, address, phone number, email)
  • Financial information (credit/debit card numbers, payment info)
  • Account information (username, password, preferences)
  • Transaction information (items viewed or purchased, returns)
  • Communications (messages sent to us)
  • Device information (IP address, browser, network)
  • Usage data (interaction with our store and services)

Sources of Personal Information

  • Directly from you when you interact with our Services
  • Automatically from your device through cookies and tracking
  • From third-party services and partners
  • From our service providers, like payment and shipping processors

How We Use Your Personal Information

  • To provide and improve the Services: order processing, shipping, account creation, etc.
  • Marketing and Advertising: to send promotions and personalize ads.
  • Security and Fraud Prevention: to protect against unauthorized access and maintain security.
  • Communication: to respond to your inquiries and support needs.
  • Legal Compliance: to meet regulatory obligations and protect our legal rights.

How We Disclose Personal Information

  • With Shopify and our service providers
  • With marketing partners for ad personalization
  • When required by law or legal process
  • In connection with a business transfer
  • With your consent or direction

Relationship with Shopify

The Services are hosted by Shopify. Shopify processes your personal information to provide us with the tools to operate our store. To learn more about Shopify’s privacy practices, visit their policy at https://privacy.shopify.com/en.

Third-Party Websites and Links

Our Services may link to third-party sites that we do not operate. Please review their privacy policies, as we do not control or take responsibility for their content or practices.

Children’s Data

Our Services are not intended for children under the age of majority in your location. We do not knowingly collect personal information from children. If you believe your child has shared personal information with us, contact us to request its deletion.

Security and Retention of Your Information

We take reasonable steps to protect your personal information but cannot guarantee complete security. We retain your information as long as necessary for the purposes outlined in this policy.

Your Rights and Choices

You may have the right to:

  • Access the personal data we hold about you
  • Request deletion or correction of your data
  • Receive a copy of your personal data (portability)
  • Manage marketing preferences (unsubscribe)

You can exercise these rights by contacting us at support@flexvibestore.com.

Complaints

If you have any concerns or complaints, contact us at support@flexvibestore.com. You may also lodge a complaint with your local data protection authority.

International Transfers

Your data may be transferred and stored outside your home country, including in the U.S. and other countries where we or our service providers operate. We use recognized safeguards such as Standard Contractual Clauses to protect your data during international transfers.

Changes to This Privacy Policy

We may update this policy periodically. The most current version will always be posted on our website with a revised “Last Updated” date.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or for inquiries, please contact our support team at support@flexvibestore.com.

FlexVibe operates as an online-only brand with global reach.