FAQ

❓ What is FlexVibe?

FlexVibe is your go-to destination for premium fitness and muscle recovery tools. We deliver expert-curated products like massage guns, resistance bands, acupressure tools, and more — trusted by athletes and everyday movers around the world.

🚚 Do you offer international shipping?

Yes! We offer worldwide shipping, except to 6 specific countries which are charged a flat fee. All orders are shipped with tracking and arrive within 7–15 business days depending on your location.

📦 Note: Some orders may experience delays of up to 20 business days due to customs processing, especially during peak seasons or holidays.

💳 What payment methods do you accept?

We accept all major payment methods including:

• Visa

• Mastercard

• American Express

• PayPal

Your checkout is 100% secure.

⏱️ How long does shipping take?

Delivery typically takes:

• USA, UK, Canada, Australia: 7–12 business days

• Europe & Asia: 10–15 business days

• Other eligible countries(e.g., Japan, New Zealand, Norway): 10–16 Business Days

Shipping times may vary based on demand or customs.

🔁 What is your return policy?

We offer a 7-day return policy on eligible products. If your item arrives damaged or not as described, contact us within 7 days of delivery. We’ll help make it right.

📦 How do I track my order?

Once your order ships, we’ll email you a tracking link. You can also track your order on our Order Tracking page.

📞 How can I contact FlexVibe support?

Have questions or need help?

Email us at: support@flexvibestore.com

We usually respond within 24–48 hours.